CV

Sheldon Fettig

Accomplished and versatile Senior IT Management professional with extensive experience in leading growing teams, process improvement, project management, and P&L. Focuses on customer success, operational efficiencies, security, and employee growth.

EXPERIENCE

Mar 2019 – Current, Cary NC
Senior Manager, Implementation, Hillrom

  • Lead a group of Managers and Team leaders that cover implementation call center, remote server implementation, technical sales support, project management, new product readiness, wireless deployment, DoD RMF, and customer integrations
  • Primary focus of this role is to improve operational efficiency across all technical services
  • Provide leadership and guidance for the technical service team integration of a new business acquisitions
  • Weekly reports on KPIs for implementation and implementation support center
  • Guidance and execution management for the DoD Risk management framework of medical devices
  • Leadership team member on internal security posture
  • Collaborate with commercial marketing and sales for technical demo’s and trade shows.
  • Manage contract, pricing and relationship with 3rd party vendors and business partners across the globe
  • Technical leader for deploying products in emerging markets across the globe
  • New product readiness (NPR) team manager
    • R&D core team member as the services representative
    • Confirm all products are ready for services to accept the product to be used for our customers
    • Team handles all beta and limited availability product installs
    • Validates all documentation is ready for services to install and service
    • NPR Team trains the training team on all new products
    • Track and manage all outstanding service related defects in software releases
  • Design and deploy custom demo/test environments for customers
  • Design enterprise solution roadmaps for large customer enterprises
  • Collaborate with product management on product roadmaps for future features and design
  • Lead specialty integration team for HL7, wireless devices, medical device middleware, and mobile device management
  • Drive employee compliance in project time tracking, project cost, and training compliance
  • Champion of change leadership for Technical Services organization
  • Core team member of culture committee

2011 – 2019, St. Louis MO / Cary NC
Implementation Manager, Hillrom

  • Promoted to this role as the first technical manager for implementation engineers
  • This role’s primary focus in the beginning was to bring all the engineers up to a standard skill level and manage out the others
  • Managed the engineer scheduling, expenses, revenue, process improvement, performance evaluations, and travel
  • Technical lead for the implementation team and escalation point for all network, servers, software, and hardware being deployed in the field
  • 100% field-based employees east of the Mississippi River
  • In charge of month reporting of KPIs and engineer workload
  • Track accountability for implementation revenue and margin
  • Drive completion and project documentation closeout
  • Lead a CAPA project for implementation issues (18 Months and 86 customers)
    • Conducted all training for 12 new employees
    • Managed all communication with customers
    • Scheduled all resources
    • Managed all deliverables for hardware and documentation
    • Managed all costs associated with project to stay within budget
  • (2016) Relocated to Cary office to start a new team of office-based engineers to reduce travel costs for the business.
    • In a 2 year period, lowered per implementation travel by 30% while revenue increased by 15% over same period. This included new processes for Project Managers, Engineers, and Trainers.

2008 – 2011, St. Louis MO
Implementation Engineer, Hillrom

  • Technical leader for all Care Communication products
  • Trainer for new engineers
  • Effective communication with customers and project managers
  • Network configuration lead
  • Server setup and troubleshooting
  • SQL admin
  • Software deployment

2005 – 2008, St. Louis MO
Network Engineer, Hillrom

  • Field service leader for St. Louis area
  • SME for legacy nurse call system

1999 – 2005, Fargo ND
IT Manager, Clinical Supplies Management

  • Managed all areas of networking (DHCP, DNS, Routing, Wins)
  • Managed all servers and workstation PCs
  • Managed all IT and facilities projects
  • Managed all Network gear (Cisco routers and HP Procurve switches)
  • Managed Watchguard Firewall system including SOHO VPN and MUVPN (13 office locations)
  • Team leader for all CFR part 11 Validations

EDUCATION

  • McKendree University – 2017 – Masters of Business Administration
    • Sigma Beta Delta Honor Society Member
  • North Dakota State University – 2004 – Bachelor of Science
    • American Chemical Society Certified Degree in Analytical Chemistry
    • Vice President of the Chemistry Club

ACTIVITIES

  • Habitat for Humanity – Volunteer 4-5 times per year
  • VP of the Hampton Ridge Swim and Racquet Club
    • Manage Pool technology, Facilities, and contracts with vendors
  • Coach Youth Softball and Bowling
  • President of the Raleigh area NDSU watch party group