Welcome to Fettigfamily.com and others. Thank you for visiting. I am constantly trying to update this page with more useful information. I am Sheldon Fettig. This site is dedicated to everything I do for myself. It will be a long process of updating. Just a quick information about me. I grew up in a tiny town in western North Dakota. My father owned a general contracting company. I worked for him seasonally as soon as I could through college. I learned how to build a house, pour concrete, drive machinery and most importantly, make customers happy. I have worked in technology for 20+ years living in Fargo, St. Louis, and Raleigh. I have an awesome family and I love to bowl and play softball. My half done CV is below.
CV
Sheldon Fettig
Accomplished and versatile Senior IT Management professional with extensive experience in leading growing teams, process improvement, project management, and P&L. Focuses on customer success, operational efficiencies, security, and employee growth.
EXPERIENCE
Mar 2019 – Current, Cary NC
Senior Manager, Implementation, Hillrom
- Lead a group of Managers and Team leaders that cover implementation call center, remote server implementation, technical sales support, project management, new product readiness, wireless deployment, DoD RMF, and customer integrations
- Primary focus of this role is to improve operational efficiency across all technical services
- Provide leadership and guidance for the technical service team integration of a new business acquisitions
- Weekly reports on KPIs for implementation and implementation support center
- Guidance and execution management for the DoD Risk management framework of medical devices
- Leadership team member on internal security posture
- Collaborate with commercial marketing and sales for technical demo’s and trade shows.
- Manage contract, pricing and relationship with 3rd party vendors and business partners across the globe
- Technical leader for deploying products in emerging markets across the globe
- New product readiness (NPR) team manager
- R&D core team member as the services representative
- Confirm all products are ready for services to accept the product to be used for our customers
- Team handles all beta and limited availability product installs
- Validates all documentation is ready for services to install and service
- NPR Team trains the training team on all new products
- Track and manage all outstanding service related defects in software releases
- Design and deploy custom demo/test environments for customers
- Design enterprise solution roadmaps for large customer enterprises
- Collaborate with product management on product roadmaps for future features and design
- Lead specialty integration team for HL7, wireless devices, medical device middleware, and mobile device management
- Drive employee compliance in project time tracking, project cost, and training compliance
- Champion of change leadership for Technical Services organization
- Core team member of culture committee
2011 – 2019, St. Louis MO / Cary NC
Implementation Manager, Hillrom
- Promoted to this role as the first technical manager for implementation engineers
- This role’s primary focus in the beginning was to bring all the engineers up to a standard skill level and manage out the others
- Managed the engineer scheduling, expenses, revenue, process improvement, performance evaluations, and travel
- Technical lead for the implementation team and escalation point for all network, servers, software, and hardware being deployed in the field
- 100% field-based employees east of the Mississippi River
- In charge of month reporting of KPIs and engineer workload
- Track accountability for implementation revenue and margin
- Drive completion and project documentation closeout
- Lead a CAPA project for implementation issues (18 Months and 86 customers)
- Conducted all training for 12 new employees
- Managed all communication with customers
- Scheduled all resources
- Managed all deliverables for hardware and documentation
- Managed all costs associated with project to stay within budget
- (2016) Relocated to Cary office to start a new team of office-based engineers to reduce travel costs for the business.
- In a 2 year period, lowered per implementation travel by 30% while revenue increased by 15% over same period. This included new processes for Project Managers, Engineers, and Trainers.
2008 – 2011, St. Louis MO
Implementation Engineer, Hillrom
- Technical leader for all Care Communication products
- Trainer for new engineers
- Effective communication with customers and project managers
- Network configuration lead
- Server setup and troubleshooting
- SQL admin
- Software deployment
2005 – 2008, St. Louis MO
Network Engineer, Hillrom
- Field service leader for St. Louis area
- SME for legacy nurse call system
1999 – 2005, Fargo ND
IT Manager, Clinical Supplies Management
- Managed all areas of networking (DHCP, DNS, Routing, Wins)
- Managed all servers and workstation PCs
- Managed all IT and facilities projects
- Managed all Network gear (Cisco routers and HP Procurve switches)
- Managed Watchguard Firewall system including SOHO VPN and MUVPN (13 office locations)
- Team leader for all CFR part 11 Validations
EDUCATION
- McKendree University – 2017 – Masters of Business Administration
- Sigma Beta Delta Honor Society Member
- North Dakota State University – 2004 – Bachelor of Science
- American Chemical Society Certified Degree in Analytical Chemistry
- Vice President of the Chemistry Club
ACTIVITIES
- Habitat for Humanity – Volunteer 4-5 times per year
- VP of the Hampton Ridge Swim and Racquet Club
- Manage Pool technology, Facilities, and contracts with vendors
- Coach Youth Softball and Bowling
- President of the Raleigh area NDSU watch party group
Contact
Hello, Thank you for visiting my page. I try to keep up with it, and who has the time 😉 Have a great day!!
Sheldon Fettig
sheldon@fettigfamily.com
LinkedIn